WE DO BLING — LIMITED WARRANTY POLICY

(Effective 2026)

At We Do Bling, we take pride in creating beautifully crafted, high-quality rhinestone apparel, accessories, and custom goods. Every item is made with care, attention to detail, and industry-leading materials. Although we hope you never need this information, we offer the following Limited Warranty to ensure transparency, fairness, and protection for our customers.

This Warranty applies only to items purchased directly through We Do Bling:
WWW.WEDOBLING.COM, OUR WINTERSVILLE, OH FLAGSHIP STORE, OR AUTHORIZED BOUTIQUE PARTNERS (SUCH AS SALIHA’S BOUTIQUE IN MARS, PA).
It does NOT apply to items purchased second-hand, through team resale groups, or marketplace sites.

WARRANTY OVERVIEW

Our Limited Warranty covers MANUFACTURING DEFECTS IN MATERIALS OR WORKMANSHIP during the warranty period. This includes defects that occur under normal, recommended use.

✔ COVERED

• Defects in sewing, construction, or materials
• Design or rhinestone application errors caused by We Do Bling
• Missing components due to production error (before item leaves our facility)

✘ NOT COVERED

This Warranty does NOT cover:

• Damage caused by improper care, improper washing, or failure to follow care instructions
• Normal wear & tear (including minor crystal loss over time although we will supply extra rhinestones if requested as a courtesy)
• Customer-chosen sizing issues (size charts are always provided at purchase)
• Color variations due to screen/device differences
• Damage caused by heat, chemicals, abrasives, or misuse
• Damage from travel, sports bags rubbing, seatbelts, Velcro, pets, or rough surfaces
• Overloading bags or using them to carry heavy items
• Alterations made after purchase
• Damage caused by third parties (team reps, boutiques, coaches, shipping carriers, etc.)
• Lost items or items not distributed by a team rep
• Abusive, harassing, or fraudulent claims

IMPORTANT: When there is ever a discrepancy between policies, THE CUSTOM ORDER POLICY IS KING.

APPAREL WARRANTY (RHINESTONE APPAREL, TOPS, HOODIES, JACKETS, ETC.)

All apparel purchased directly from We Do Bling is covered by a 90-DAY LIMITED WARRANTY from the date of purchase.

✔ WHAT’S COVERED

Manufacturing defects only:

• Structural seam defects
• Missing stones UPON ARRIVAL
• Incorrect design placement or design execution by We Do Bling
• Application defects caused by our equipment or production process

✘ WHAT’S NOT CONSIDERED A DEFECT

• Crystals falling off due to washing or heat exposure
• Snags or scratches caused by seatbelts, Velcro, travel bags, pets, or friction
• Shrinkage or fabric damage from improper washing/drying
• Color fading or wear from regular use
• Sizing complaints (we provide charts and disclaimers)
• Customers changing their mind after production
• Products purchased second-hand or from unauthorized sellers

RHINESTONE VARIATION NOTICE
Rhinestones are applied by machine or hand depending on the design. Slight pattern variation, stone alignment differences, or color shade differences between dye lots are normal and not considered defects.

BAG WARRANTY (DUFFELS, BACKPACKS, TOTES)

All We Do Bling bags are covered by a 180-DAY LIMITED WARRANTY from date of purchase. Additional Rhinestones are also shipped with the bag to assist in replacing due to customer wear and tear.

✔ COVERED DEFECTS

• Zipper malfunctions related to coil or track failure
• Premature peeling/cracking of non-abrasive areas
• Structural defects affecting function
• Rhinestone/application defects present at delivery

✘ NOT COVERED

• Scuffing, scratching, corner wear, or abrasion from regular use
• Glitter or foil distress in areas of friction
• Damage caused by overloading the bag
• Liquids, food spills, makeup, ink, or staining
• Handle/strap damage caused by overuse or improper carrying
• Damage caused during travel or by airlines/buses/gyms
• Heat damage (left in car, dryer exposure)

WHAT VOIDS THE WARRANTY

Your warranty is VOID if:

• The item has been washed improperly
• The user applied heat, bleach, or chemicals
• The product was altered after purchase
• Excessive pulling, stretching, or misuse is evident
• The claim is abusive, threatening, fraudulent, or dishonest
• The buyer is not the original purchaser
• No proof of purchase can be provided
• Public social media intimidation is used prior to giving us a chance to assist
• The item was purchased second-hand

WE DO BLING’S RIGHT TO REPAIR, REMAKE, OR DENY

To maintain fairness and consistency:

✔ We reserve the right to:

• Repair the item
• Remake the item
• Offer store credit
• Deny the claim if outside warranty or due to customer-caused damage

Repairs and replacements are always made IN THE SAME SIZE, STYLE, AND DESIGN ORIGINALLY ORDERED unless materials are discontinued.

We do not offer refunds under the warranty, only repair/replacement/store credit if applicable.

WARRANTY CLAIM PROCESS

To submit a Warranty Claim, the original purchaser must provide:

1. Full name and order number
2. Clear photos and/or video of the issue
3. A written description of the problem
4. Proof of purchase (receipt, order confirmation, or original packaging)
5. Contact email and phone number

Claims must be submitted WITHIN THE APPLICABLE WARRANTY PERIOD.

Failure to provide all requested information will delay or void the claim.

TEAM STORES, FUNDRAISERS & BULK ORDERS

For group orders purchased through team stores, fundraiser stores, or organizational orders:

• Warranty claims must come ONLY FROM THE OFFICIAL TEAM/ORGANIZATION REPRESENTATIVE
• We do not handle individual parent/purchaser disputes
• Items ordered incorrectly by the customer or team rep are not covered
• Custom Order Policy overrides all other policies

This prevents duplicate claims, misinformation, and communication gaps.

COURTESY REMAKES

We Do Bling often goes above warranty to help customers when appropriate.
However, courtesy remakes are not guaranteed and are granted at We Do Bling’s discretion only.

FINAL WARRANTY DECISIONS

All warranty decisions made by We Do Bling are FINAL.

We Do Bling reserves the right to modify this Warranty Policy at any time.

 

 

WE DO BLING – RETURN, REFUND & CANCELLATION POLICY

Updated 2026

At We Do Bling, we take tremendous pride in the craftsmanship, creativity, and customization that go into every piece we create. Because nearly every item we produce is CUSTOM-MADE, our policies are crafted to protect the integrity of the work we do, provide consistent expectations, and ensure fairness for both our customers and our team.

While we hope you will never need to reference this policy, we know that things can happen — and when they do, we will always do our best to make it right within the guidelines below.

IMPORTANT:
The WE DO BLING CUSTOM ORDER POLICY (“CUSTOM ORDER POLICY”) IS THE GOVERNING DOCUMENT FOR ALL CUSTOM ORDERS.
If any portion of this /Return/Refund/Cancellation Policy conflicts with the Custom Order Policy, THE CUSTOM ORDER POLICY SHALL PREVAIL.

DELIVERY TIMEFRAMES & SHIPPING EXPECTATIONS

We Do Bling strives to meet expected ship-by dates; however, because we specialize in custom, made-to-order products, all delivery timeframes are estimates and not guarantees.

WE DO BLING IS NOT LIABLE FOR DELAYS CAUSED BY FACTORS OUTSIDE OUR CONTROL, INCLUDING BUT NOT LIMITED TO:

• Global or local supply chain disruptions
• Raw material shortages
• Carrier delays, weather interruptions, or transit disruptions
• Customs delays
• Labor shortages (internal or industry-wide)
• Payment processing failures, incomplete payments, or delayed customer approvals
• Strikes, accidents, natural disasters, war, or national emergencies
• Peak season volume or unexpected spikes in orders
• Customer-side delays (late approvals, incorrect info, non-response, etc.)

We strongly encourage customers to ORDER IN ADVANCE and carefully review the CUSTOM ORDER POLICY before purchasing.

LOST OR STOLEN PACKAGES

We Do Bling is NOT RESPONSIBLE for lost, stolen, or misdelivered packages once they have been handed over to the carrier.

• If package security is a concern, we strongly recommend upgrading to Priority Mail, which includes carrier insurance up to $100. For packages valued at more than $100, please let us know if you want insurance added to your shipping costs.
• We Do Bling cannot issue refunds, credits, or remakes for lost or stolen packages.

ORDER CANCELLATIONS & MODIFICATIONS

Because most of our work is custom and materials are purchased specifically for your order:

ONCE A CUSTOM ORDER IS PLACED:

• FULL CANCELLATIONS ARE NOT PERMITTED.
• SIZE CHANGES, DESIGN CHANGES, QUANTITY CHANGES, OR ADD-ONS cannot be guaranteed once materials are purchased or production begins.
• SUBTRACTIONS after materials are purchased will still be charged.
• ADDITIONS after production begins will be treated as a new order.

24-HOUR MODIFICATION WINDOW

Requests to modify an order must be submitted WITHIN 24 HOURS OF PURCHASE.
Requests made after 24 hours will be evaluated on a CASE-BY-CASE BASIS, based on:

• Production status
• Purchased materials
• Artwork completed
• Pressing/embellishing already started

NO MODIFICATIONS THROUGH SYSTEM EMAILS

Customers must contact We Do Bling DIRECTLY at:
📧 kaifia@wedobling.com
📞 740-346-3175

Messages sent to system-generated emails are NOT ACTIVELY MONITORED AND ARE ONLY CHECKED ONCE PER DAY and do not constitute a valid modification request.

RETURNS & REFUNDS – GENERAL OVERVIEW

ALL CUSTOM ORDERS ARE FINAL SALE.

Due to the personalized, made-to-order nature of our products, WE CANNOT ACCEPT RETURNS, EXCHANGES, OR REFUNDS on custom pieces except in the rare case of a confirmed WE DO BLING WORKMANSHIP ERROR or MANUFACTURER DEFECT.

This includes but is not limited to:

• Wrong size ordered
• Wrong color selected
• Ordering without reviewing sizing charts
• Ordering too late
• Customer changing their mind
• Customer dissatisfaction with colors or expected appearance
• Team members disagreeing on design elements after approval

CUSTOM ORDER POLICY OVERRIDES

If anything in this section conflicts with the Custom Order Policy, THE CUSTOM ORDER POLICY RULES.

DEFECTIVE OR INCORRECT ITEMS

We stand behind the quality of our work. If you believe you received an incorrect or defective item:

YOU MUST CONTACT US WITHIN 7 DAYS OF RECEIPT.

After 7 days, the item is considered accepted as delivered.

ITEM MUST BE RETURNED WITHIN 15 DAYS FOR INSPECTION.

We Do Bling will not remake, repair, or credit an item that is not returned for inspection.

INSPECTION REQUIREMENTS

Items must be returned in unworn, unwashed, unaltered condition so our team can:

• Evaluate the issue
• Review the original artwork
• Compare the item to the approved mockup
• Determine whether the issue is manufacturer- or customer-caused

IF WE DO BLING IS AT FAULT, WE WILL:

• Repair the item
  OR
• Remake the item at no charge
  OR
• Provide store credit at our discretion

IF WE DO BLING IS NOT AT FAULT (FOR EXAMPLE):

• Damage from improper washing or drying
• Damage from wear and tear
• Deodorant, makeup, sweat, pet hair, or odors
• Sizing issues due to failing to verify the sizing chart
• Aftermarket modifications
• Rhinestones or embellishments lost due to misuse

The item will be returned to the customer at their expense or disposed of/donated if shipping fees go unpaid.

ITEMS NOT ELIGIBLE FOR RETURN (STRICT)

The following cannot be returned, replaced, refunded, or exchanged:

CUSTOM ITEMS (ALL)

• Custom apparel
• Custom rhinestone designs
• Custom transfers
• Team orders
• Fundraiser orders
• Team store orders
• Items with personalization, names, numbers, gym/team logos
• Items produced according to an approved mockup

POP-UP SHOP PURCHASES

All Pop-Up Shop items are FINAL SALE once the event ends.

CLEARANCE / FINAL SALE

Any item marked “Final Sale” or “Clearance.”

ITEMS DAMAGED BY USER

Including but not limited to:

• Washing/drying incorrectly
• Overstretching
• Staining
• Snagging and/or tearing
• Chemical exposure
• Misuse
• Storage damage
• Allowing children/pets to damage items

GIFT CARDS

Non-refundable.

SHIPPING CHARGES

Non-refundable.

BAGS

• Backpacks
• Duffle Bags
• Cosmetic Bags
• Crossbodies and Fanny Packs
• Allowing children/pets to damage items

ACCESSORIES

• Shoes
• Socks
• Sunglasses
• Keychains
• Swimwear
• Hoodie strings and shoelaces
• Headwear Items including Bows, Hats, Headbands, Ear Warmers, Bandanas

 

SIZING POLICY

Sizing is 100% THE CUSTOMER’S RESPONSIBILITY.

WE DO BLING PROVIDES:

• Sizing charts on product listings
• Measurements upon request
• Fit-kits for groups (deposit required)

WE DO BLING DOES NOT OFFER REFUNDS, EXCHANGES, OR DISCOUNTS FOR:

• Wrong size ordered
• Items that fit differently than expected
• Choosing not to review size charts
• Size differences across brands
• Body changes after ordering
• “Trying to guess” sizes for children

Sizing issues ARE NOT CONSIDERED DEFECTS.

DISPUTES, CHARGEBACKS & MISUSE OF POLICY

To protect our business and ensure fairness:

RUDE, ABUSIVE, THREATENING, OR HOSTILE CUSTOMERS MAY BE:

• Refunded (if applicable)
• Blocked from future purchases
• Added to an internal “Do Not Serve” list
• Reported to their organization/team if part of a group order

CHARGEBACK ATTEMPTS

Filing a chargeback without first following the return process above will result in:

• Submission of all communication, mockups, approvals, timestamps, and tracking to the bank
• Permanent termination of purchasing privileges
• Cancellation of any pending orders

We maintain detailed digital records to defend against fraudulent claims.

RETURN SHIPPING COSTS

Unless We Do Bling is at fault:

• Customer is responsible for return shipping
• Packages must be shipped with tracking
• Shipping fees are non-refundable
• We Do Bling is not responsible for lost return shipments

HOW TO INITIATE A RETURN FOR ELIGIBLE ITEMS

1. Contact us at support@wedobling.com or 740-346-3175
2. Customer service will review your request and issue a RETURN CODE if eligible
3. Write the Return Code clearly on the outside of the package
4. Ship to:

We Do Bling
c/o WARRANTY RETURN
402 Main St
Wintersville, OH 43953

Once the item is inspected and approved, credits are processed within 7–14 BUSINESS DAYS.

EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD

EU customers have a 14-day right to return NON-CUSTOM, NON-MADE-TO-ORDER items only.

Custom or personalized items are STRICTLY EXCLUDED from this right.

POLICY CHANGES

We reserve the right to update this policy at any time and without prior notice.
All changes apply to orders placed on or after the effective date.